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Yes, to return an unopened product you will be charged a 10% restocking fee and you will also be responsible for the shipping charges to ship your product to our store. To initiate the return process please visit our contact us page or send us an email at thephatlab@gmail.com Be sure to include the following in your inquiry:
Only if the product inside the packaging is defective, damaged, clumpy etc. We can not offer a refund for a product that you do not "like". We will offer adiscount on another product so that you will only be paying for the cost of goods, to help ease your frustrations! For these types of products you can initiate the return process by visiting our Contact Us page or sending us an email at thephatlab@gmail.com
Be sure to include the following in your inquiry:
There is a 10% restocking fee in the event that product is returned to us that is not damaged or defective.
Refunds take anywhere from 5 to 7 business days after the product is returned and restocked in our store. Please allow up to 2 weeks for the time of shipment back to our warehouses for a full refund.
Shipping costs will always be a flat rate of $6.99 regardless of price or size of the package. Promotions will be given for free shipping randomly! **Please note** International shipping (APO) costs may exceed the standard $6.99. Shipping times for any online order may take longer than normal to arrive during the holiday season.
USPS
Yes products ship on Saturdays via USPS. There is no shipping on Sundays.
Yes. We do offer international shipping to military APO addresses. **Please note** international shipping may be delayed by several weeks when dealing with international customs. Phat Lab is NOT responsible for seized or lost packages when shipped internationally. Typical shipping times for APO addresses: 10 Days
You can view your order's status in your My Account section within www.ups.com or www.usps.com depending on which carrier is used. To view your account information, click on the "Login" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after logging in.
Yes. You can also view your order's tracking information in your My Account section within the carriers website. To view your account information, click on the "Logon" link on the left side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the left side after logging in.
If more than 10 full business days have passed since you placed your order and your order was shipped via USPS, please visit our contact us page or send an email us.
In rare cases an order can be wrongly fulfilled. If your order is complete and there are no additional shipments heading your way please visit our Contact Us page.
Be sure to include the following in your inquiry:
Please visit our contact us page or send an email to our Customer Service Department.
Be sure to include the following in your inquiry:
Please visit our contact us page or send an email to our Customer Service Department.
Be sure to include the following in your inquiry:
Please visit our contact us page:
Be sure to include the following in your inquiry:
At Phat Lab, we offer only the highest-quality supplements to our customers, however if you ever do experience negative effects contact us ASAP with the batch number and expiration date and we will investigate the matter throughly with our suppliers and vendors. But we DO NOT accept returns of any products opened unless they are damaged (clumpy, moisture etc.)
Be sure to include the following in your inquiry:
Unfortunately products can only be returned if they have NOT been opened. To return an unwanted, unopened product you will be charged a 10% restocking fee and will also be responsible for the shipping charges to ship your product to our warehouse. To initiate the return process please email thephatlab@gmail.com
Be sure to include the following in your inquiry:
